Questions, Answered.

What is Sendzie?

Sendzie is a Customer Experience Platform, built for any relationship-driven business - mortgage, real estate, insurance, healthcare, and more. It automatically delivers personalized video, audio, and messages to your customers at every stage of their journey with you, so nothing falls through the cracks and every interaction feels personal.

How is Sendzie different from a CRM or marketing automation tool, and does it replace what we already use?

Sendzie isn't a CRM, and it doesn't replace one. Existing systems like your CRM record what happened. Sendzie orchestrates what happens next, automatically delivering the personalized video, audio, and messages your CRM was never built to create.

What is a touchpoint, and how are they triggered?

A touchpoint is any moment in your customer's journey that deserves a message, like a new lead, an approval, or a milestone. Sendzie triggers the right message automatically, the moment that stage happens, and can keep your partners and referral sources in the loop too, not just your customer.

Can we customize our touchpoints and journey?

Yes. Every business runs differently, so you build the journey that fits how you actually work. Add, remove, or reorder touchpoints anytime.

How does the personalized video and audio actually work?

Sendzie creates video and audio messages, and can also send text-based messages, all in your own voice and likeness. Each one is dynamic, built around that specific customer and where they are in their journey, so it's never the same generic message twice.

Is it really our own voice and face, or a stock avatar?

It's really you. Your avatar carries your actual face and voice, not a generic stock character, so your customers see and hear the real business behind every message.

Can we customize how the avatar looks, sounds, and appears, wardrobe, background, and more?

Yes. You can customize wardrobe, background, and scene, so every message looks and feels exactly like your brand.

Is the content the same for every customer, or does it change based on who they are and where they are in the journey?

It changes. Every message is dynamic, generated based on that specific customer and their exact stage in the journey, so it's always relevant to them.

Does Sendzie also send text-based messages, not just video and audio?

Yes. Alongside video and audio, Sendzie delivers text-based messages as part of your journey, using the format you've configured for that stage.

What does my customer actually see when they get a message?

Your customer receives a personal video, audio message, or text, all pointing to a landing page built just for them. That page stays live and always current, showing their real-time status, giving them a direct way to engage or reach out, and reflecting how they're really feeling in the relationship, all sent right when it matters.

How does my customer actually receive these, text, email, wallet pass?

Messages are delivered by SMS, email, or straight to their Apple or Google Wallet as a pass, whichever works best for how you reach your customers.

What integrations does Sendzie support?

Sendzie connects with the systems you already use, like your CRM, LOS, or POS, so your data flows in and your messages go out without extra manual work. On top of that, Sendzie has a strong API platform, so it can be built directly into your own systems as your needs grow.

What is engagement tracking, and what does it show us?

Engagement tracking shows you when a customer opens, watches, or interacts with a message, so you always know what's landing and what needs a follow-up. Over time, it builds into real customer intelligence, showing you how each customer feels and behaves across their entire journey, so you understand their experience with your business, not just a single moment in it.

What is sentiment tracking, and how is it different from a survey?

Sentiment tracking reads how your customer is feeling throughout their journey, not just at the end. Instead of one survey after it's over, you get a real pulse on the relationship the whole way through.

How does pricing work?

Sendzie has a base platform fee, then charges based on how you choose to message your customers. It's fully configurable, and you're only billed for what you actually use. Unused credits roll over for one month, so nothing you've paid for goes to waste.

How long does it take to get started?

Most businesses are up and running quickly, connecting your systems, building your first journey, and creating your avatar to start sending personalized messages right away.